Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions purchased from DukaanWale (Urban Solutions, Shahjahanpur, UP, India). Please read this policy carefully before subscribing.

1. Subscription Cancellation

You may cancel your DukaanWale subscription at any time:

• Log in to your dashboard and contact us via email or WhatsApp.
• Cancellation takes effect at the end of your current billing period — you continue to have access until then.
• After cancellation, no further charges will be made.
• Your data is retained for 90 days after cancellation for possible reactivation.

2. Refund Eligibility

Scenario	Refund
Within 7 days of first subscription	100% refund
Service outage / technical failure on our end (>24 hrs continuous)	Pro-rata refund for affected days
Accidental duplicate payment	Full refund of the duplicate
Yearly plan, cancellation within 15 days	80% refund (₹7,999 on ₹9,999 paid)
Monthly plan, after 7 days	No refund; benefit until end of cycle
Yearly plan, after 15 days	No refund; benefit until end of year
Account terminated for Terms violation	No refund

3. How to Request a Refund

To request a refund:

• Email us at abhaysingh.spn@gmail.com with subject line "Refund Request - [Your Email]".
• Include: your registered email, shop name, payment date, and reason for refund (optional but helpful).
• We will respond within 2 business days.
• Approved refunds are processed within 5-7 business days to your original payment method.

4. Non-Refundable Items

The following are non-refundable:

• Custom development or one-time setup fees (if any)
• Subscription periods already consumed
• Third-party service charges (e.g., Razorpay fees, SMS gateway costs)
• Promotional / discounted purchases with "no refund" clause

5. Refund Method

Refunds are issued to the same payment method used for the original transaction:

• Credit/Debit Card — 5-7 business days to reflect
• UPI — 2-5 business days
• Netbanking — 5-7 business days
• Wallets — 3-5 business days

Exact timing depends on your bank and Razorpay's processing.

6. Plan Downgrades & Upgrades

• Upgrade from Monthly to Yearly: Pro-rata credit of remaining monthly days is adjusted against the yearly price.
• Adding additional shops: Each shop is a separate subscription; payment is required per shop.
• Downgrades: Effective from the next billing cycle.

7. Failed Payments

If an auto-renewal payment fails:

• We will retry automatically 3 times over 7 days.
• You will receive WhatsApp / email reminders.
• Service continues with a 7-day grace period.
• After grace period, account is suspended until payment is completed. Data is preserved.

8. Chargebacks

If you dispute a payment directly with your bank without contacting us first, your account may be suspended pending investigation. We encourage you to reach out to us first — we resolve 99%+ issues amicably.

9. Coupon & Discount Purchases

Purchases made using discount coupons follow the same refund policy. Refunds are calculated on the actual amount paid (after discount), not the original plan price.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Existing subscriptions will continue to follow the policy in effect at the time of purchase.

11. Contact Us

For refund or cancellation queries:

Urban Solutions (DukaanWale)
Proprietor: Abhay Singh
Email: abhaysingh.spn@gmail.com
Location: Shahjahanpur, Uttar Pradesh 242001, India
GSTIN: 09AWFPS0017C1ZW