Privacy Policy
Last updated: April 19, 2026 · Applies to all users of DukaanWale.in
At DukaanWale (operated by Urban Solutions, proprietor Abhay Singh, Shahjahanpur, UP, India), we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights.
In short: We only collect data necessary to run the service. We do not sell your data to third parties. Your business data stays yours.
1. Information We Collect
a) Account Information
- Name, email address, mobile number
- Shop name, shop address, business type
- GSTIN (if provided)
- Password (stored encrypted; we never see the plain text)
b) Business Data
- Bills, invoices, customer/party records
- Inventory items and stock data
- Payment ledger entries (cash, UPI, udhari)
- Staff information (if added)
- Daily close and reconciliation reports
c) Payment Information
All payment information (card numbers, UPI IDs, netbanking credentials) is handled directly by Razorpay, our PCI-DSS compliant payment gateway. We never store this information on our servers. We only retain transaction IDs and payment status for our records.
d) Technical Information
- IP address, browser type, operating system
- Device information (for mobile app users)
- Usage analytics (which features are used, error logs)
2. How We Use Your Information
We use collected data to:
- Provide, maintain, and improve the DukaanWale service
- Process subscription payments and send receipts
- Send service-related communications (e.g., renewal reminders, feature updates)
- Respond to your support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Data Storage & Security
- Your data is stored securely in Google Firebase (Google Cloud Platform), with industry-standard encryption in transit (HTTPS/TLS) and at rest.
- Access to data is restricted by Firebase Security Rules — only you (and staff you authorize) can access your shop's data.
- We implement administrative, technical, and physical safeguards to protect your information.
- While we make reasonable efforts to secure your data, no method of transmission over the Internet is 100% secure.
4. Data Sharing & Disclosure
We do NOT sell your personal or business data. We may share information only in these cases:
- Service Providers: Firebase (hosting/database), Razorpay (payments), Hostinger (web hosting) — all bound by their own privacy commitments.
- Legal Requirements: If required by law, court order, or government request.
- Business Transfers: In case of merger, acquisition, or sale of assets, with continued data protection.
- With Your Consent: Any other sharing will require your explicit consent.
5. Third-Party Services
DukaanWale uses the following third-party services. Each has its own privacy policy:
6. Cookies & Tracking
We use essential cookies and local storage to:
- Keep you logged in (authentication tokens)
- Remember your shop preferences
- Enable offline functionality (Progressive Web App)
We do NOT use advertising cookies or third-party trackers.
7. Your Rights
As a DukaanWale user, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data through your dashboard settings
- Export your data (reports, Excel downloads are available in-app)
- Delete your account and associated data (email us)
- Withdraw consent for optional data processing
To exercise these rights, email abhaysingh.spn@gmail.com.
8. Data Retention
- Active accounts: Data retained for as long as your account is active.
- Inactive accounts: After subscription expires + 90 days grace period, data may be deleted.
- Payment records: Retained for 7 years as required by Indian tax law.
- Deleted accounts: Complete deletion within 30 days of request.
9. Children's Privacy
DukaanWale is intended for users 18 years of age and older. We do not knowingly collect information from children under 18. If we learn we have collected such data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. For significant changes, we will send an email notification.
11. Contact Us
For privacy-related questions or concerns:
Urban Solutions (DukaanWale)
Proprietor: Abhay Singh
Email: abhaysingh.spn@gmail.com
Location: Shahjahanpur, Uttar Pradesh 242001, India
GSTIN: 09AWFPS0017C1ZW